Risher says frustrating ride experiences reduce future use
Risher says riders are frustrated every time the experience he describes happens. In his view, people who have that experience are less likely to take rides in the future.
Supporting evidence
Lyft CEO David Risher on paying drivers more and the shift to robotaxis
Original excerpt
I’m like, “Okay, hold up, you’ve just glossed over the most important thing, which is that 100 percent of the time it happens, it’s a pain in the ass, and the rider is frustrated by it. And so I will guarantee you, you don’t have to go and do a bunch of research on this, I already know, people who have that experience are less likely to take rides in the future.
Context
So you can go ahead and decide if you want to look at that or not, but I already know the answer to that.”
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