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customer experience design

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David Risher

Risher wants a more interesting in-car experience

Risher notes that people’s interaction with the app is relatively brief compared with their time in the car. He describes part of his job as making the in-car experience “even more interesting” so it can “have a bigger place in your brain” than just how riders got there.

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Lyft CEO David Risher on paying drivers more and the shift to robotaxis

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Remember, here’s the last thing I’ll say, people’s interaction with the app — and this is different from us versus some primarily tech companies — is relatively brief compared to the time they’re spending in the car. And so I would say part of my job is to figure out how to make that in-car experience even more interesting and, frankly, have a bigger place in your brain than just how you happen to get there.
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