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Lyft CEO David Risher on paying drivers more and the shift to robotaxis

Decoder · · Durée 1:18:02

David Risher says he is 'pretty focused on a car, or maybe a bike' as what people are going to use, and 'not super focused' on trains or vertical takeoff aircraft. He states that people who experience a frustrating ride are less likely to take rides in the future. He describes part of his job as making the in-car experience 'even more interesting' and giving it 'a bigger place in your brain' than simply how people got there. Lisez 3 points de vue avec leurs éléments à l’appui et les liens vers les sources.

Nilay PatelDavid Risher
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  • Risher focuses on cars and possibly bikes

    Risher says he is 'not super focused' on 'maybe it’s a train, maybe it’s a vertical takeoff aircraft.' He is 'pretty focused on a car, or maybe a bike' as what 'you’re going to use.'

    Lire le moment probant · Publisher transcript paragraph 14

  • Risher says frustrating ride experiences reduce future use

    Risher says riders are frustrated every time the experience he describes happens. In his view, people who have that experience are less likely to take rides in the future.

    Lire le moment probant · Publisher transcript paragraph 42

  • Risher wants a more interesting in-car experience

    Risher notes that people’s interaction with the app is relatively brief compared with their time in the car. He describes part of his job as making the in-car experience “even more interesting” so it can “have a bigger place in your brain” than just how riders got there.

    Lire le moment probant · Publisher transcript paragraph 99

Moments clés3

Extraits courts et attribués, avec le contexte permettant de les vérifier. La conversation complète reste chez son éditeur.

Publisher transcript paragraph 14 (s’ouvre dans un nouvel onglet)
product scope

Risher focuses on cars and possibly bikes

Extrait original

So I’m not super focused on maybe it’s a train, maybe it’s a vertical takeoff aircraft; I’m pretty focused on a car, or maybe a bike, is going to be what you’re going to use.
David Risher·
Contexte

So I would say... So great question, and maybe a nuanced answer. I actually think most people, when they pull an app like this, they kind of know how they’re going to get from A to B, they kind of know that already.

Publisher transcript paragraph 42 (s’ouvre dans un nouvel onglet)
customer-centric metrics

Risher says frustrating ride experiences reduce future use

Extrait original

I’m like, “Okay, hold up, you’ve just glossed over the most important thing, which is that 100 percent of the time it happens, it’s a pain in the ass, and the rider is frustrated by it. And so I will guarantee you, you don’t have to go and do a bunch of research on this, I already know, people who have that experience are less likely to take rides in the future.
David Risher·
Contexte

So you can go ahead and decide if you want to look at that or not, but I already know the answer to that.”

Publisher transcript paragraph 99 (s’ouvre dans un nouvel onglet)
customer experience design

Risher wants a more interesting in-car experience

Extrait original

Remember, here’s the last thing I’ll say, people’s interaction with the app — and this is different from us versus some primarily tech companies — is relatively brief compared to the time they’re spending in the car. And so I would say part of my job is to figure out how to make that in-car experience even more interesting and, frankly, have a bigger place in your brain than just how you happen to get there.
David Risher·

Source et méthodologie

Ces points de vue renvoient à leurs sources originales. Les reformulations sont signalées et ne sont pas des citations mot à mot.

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