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product complexity

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Product decisions absorb complexity

IN CONTEXTproduct complexity1 viewpoints
2026-09-23

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Product decisions absorb complexity

Most product decisions are choices about where to absorb complexity—in the product, in a process, or in a person—and AI is no exception.

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Supporting evidence

Parsing “Can” from “Should”: How Netflix's Product Team Got Thousands of Creatives to Trust an AI Overhaul

Original excerpt

Most product decisions are really choices about where to absorb complexity: in a product, a process or a person, and AI is no different,

Publication dates describe the sources, not changes in belief.