Release safety at scale requires formalized governance
For large companies building agents on Sierra—with hundreds of people collaborating across hundreds of customer journeys and serving millions—informal checks or individual memory are insufficient for safe agent releases.
Supporting evidence
Release governance: guardrails for agents at scale
Original excerpt
Some of the world’s largest companies build their agents on Sierra: hundreds of people working inside a single agent, across hundreds of journeys, serving millions of customers. A small change to the agent can instantly reshape how it behaves with every customer. At that scale, releasing an agent safely can’t rely on an informal check or on someone remembering to double-check a change.
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