Function calling enables direct answers instead of call transfers
Function calling allows a voice agent to directly answer questions like 'Where’s my order?' rather than transferring the caller to a human agent.
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Voice Agent Function Calling: Real-Time Data Lookup Guide
Extracto original
Function calling is how a voice agent answers "where's my order?" instead of transferring the caller to someone who can.
Contexto
One order-status lookup on the inbound telephony agent pattern takes two round trips, three function calls, and a spoken line for every way it can fail.
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