生成式AI的现状与未来：Greylock对话强生公司首席信息官吉姆·斯旺森
第三，我们高度重视将 AI 工具直接嵌入员工的工作流中。对于销售代表而言，这些功能已直接集成到他们的 CRM 平台中。当代表准备拜访医疗服务提供者时，他们可以获取该提供者通常接诊的患者类型、我们此前与其的互动情况、对方可能希望了解的进展或洞察、该提供者偏好的沟通渠道等信息。同样，对于药物安全团队，我们也已将这些工具嵌入其工作流，以便他们更好地识别和处理案例。
原始摘录
Third, we’re placing a heavy emphasis on embedding AI tools directly into employees’ workflows. For our sales representative, these capabilities are integrated directly into their CRM platform. When a representative prepares for a visit with a provider, they can get information on the kinds of patients the provider usually sees, the interactions we’ve had with them previously, the types of advances or insights they might want to know about, the channel the provider prefers to be engaged on, etc. Similarly, with our drug safety teams, we have embedded these tools into their workflows so they can better identify and resolve cases.