AI teammates generate novel business insights by synthesizing team conversations and customer interactions
By analyzing team conversations and millions of customer interactions, Ghostwriter identifies insights and business ideas the team didn’t know they needed—evolving from 'I did what you asked' to 'I think I found a better way', 'I noticed something you should see', or 'I have an idea we haven’t tried.'
Supporting evidence
Ghostwriter: When AI goes from tool to teammate
Original excerpt
With the context of your team’s conversations and the millions of customer interactions your agent is having, this new version of Ghostwriter will help you find insights and business ideas you didn’t even know you needed. What started as “I did what you asked” has become “I think I found a better way to do it”, “I noticed something you should see,” or “I have an idea we have not tried.”