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Voice Agent Testing: Evaluate Before Taking Real Calls

Deepgram Learn ·

Jose Nicholas Francisco describes testing voice agents with a nine-scenario suite, scoring whole conversations, covering failure cases, and re-running the suite after prompt edits. Lisez 4 points de vue avec leurs éléments à l’appui et les liens vers les sources.

Jose Nicholas Francisco
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En un coup d’œil

  • Start with a nine-scenario suite

    Francisco describes voice agent testing as starting with a nine-scenario suite and pass criteria that score a whole conversation.

    Lire le moment probant · Paragraphe 1

  • Score whole calls, not transcripts

    Francisco describes scoring the whole call: when the agent spoke, what it committed to, and whether the caller got what they came for. Word-level scores do not show interruptions, confirmation loops, or a confident read-back of a wrong order number.

    Lire le moment probant · Paragraphe 2

  • Cover real-world failure modes

    The suite covers interruptions, silence, accents, anger, and wrong numbers that happy-path demos miss.

    Lire le moment probant · Paragraphe 6

  • Re-run full test suite after every prompt edit

    Francisco says small prompt edits can cause large, model-dependent behavior changes, so every prompt edit re-runs the suite.

    Lire le moment probant · Paragraphe 8

Passages clés4

Passages attribués et accompagnés du contexte nécessaire à leur vérification. Ouvrez le texte original pour vérifier la source.

Paragraphe 1 (s’ouvre dans un nouvel onglet)
agent validation workflow

Start with a nine-scenario suite

Extrait original

Voice agent testing starts with a nine-scenario suite and pass criteria that score a conversation as a whole.
Jose Nicholas Francisco·
Contexte

Launch readiness comes down to whether the agent finishes the job on a real call. One recording per scenario and a written end state give you the answer before your callers do. Re-run the suite after prompt edits.

Paragraphe 2 (s’ouvre dans un nouvel onglet)
agent validation workflow

Score whole calls, not transcripts

Extrait original

Testing means scoring the whole call. You record when the agent spoke, what it committed to, and whether the caller left with what they came for. WER measures a transcript , so no word-level score tells you whether the agent interrupted the caller or looped on a confirmation. A confident read-back of the wrong order number also falls outside that score.
Jose Nicholas Francisco·

Source et méthodologie

Ces points de vue renvoient à leurs sources originales. Les reformulations sont signalées et ne sont pas des citations mot à mot.

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