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Voice Agent Testing: Evaluate Before Taking Real Calls

Deepgram Learn ·

Jose Nicholas Francisco describes testing voice agents with a nine-scenario suite, scoring whole conversations, covering failure cases, and re-running the suite after prompt edits. Lee 4 puntos de vista con sus evidencias y enlaces a las fuentes.

Jose Nicholas Francisco
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De un vistazo

  • Start with a nine-scenario suite

    Francisco describes voice agent testing as starting with a nine-scenario suite and pass criteria that score a whole conversation.

    Ver el momento de apoyo · Párrafo 1

  • Score whole calls, not transcripts

    Francisco describes scoring the whole call: when the agent spoke, what it committed to, and whether the caller got what they came for. Word-level scores do not show interruptions, confirmation loops, or a confident read-back of a wrong order number.

    Ver el momento de apoyo · Párrafo 2

  • Cover real-world failure modes

    The suite covers interruptions, silence, accents, anger, and wrong numbers that happy-path demos miss.

    Ver el momento de apoyo · Párrafo 6

  • Re-run full test suite after every prompt edit

    Francisco says small prompt edits can cause large, model-dependent behavior changes, so every prompt edit re-runs the suite.

    Ver el momento de apoyo · Párrafo 8

Pasajes clave4

Pasajes atribuidos con contexto para verificarlos. Abra el texto original para comprobar la fuente.

Párrafo 1 (se abre en una pestaña nueva)
agent validation workflow

Start with a nine-scenario suite

Extracto original

Voice agent testing starts with a nine-scenario suite and pass criteria that score a conversation as a whole.
Jose Nicholas Francisco·
Contexto

Launch readiness comes down to whether the agent finishes the job on a real call. One recording per scenario and a written end state give you the answer before your callers do. Re-run the suite after prompt edits.

Párrafo 2 (se abre en una pestaña nueva)
agent validation workflow

Score whole calls, not transcripts

Extracto original

Testing means scoring the whole call. You record when the agent spoke, what it committed to, and whether the caller left with what they came for. WER measures a transcript , so no word-level score tells you whether the agent interrupted the caller or looped on a confirmation. A confident read-back of the wrong order number also falls outside that score.
Jose Nicholas Francisco·

Fuente y metodología

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