人工专注高严重性决策;代理承接工作量与波动性
由于人工复核能力增长缓慢——依赖招聘、培训及固定成本投入,而代理能力具有弹性且边际成本极低,因此经济上合理的任务分配框架应将人工团队规模限定在处理最高严重性决策,其余工作量与波动性则交由代理承担。
支持这项说法
在智能体主导、自动化成本持续下降的世界中,哪些任务仍需人工处理?
人工复核能力在任一方向上的调整均十分迟缓:新增人力需逐人招聘,培训及机构知识积累需耗时数月,且无论业务淡旺季均需支付固定薪酬。代理能力则具备弹性,可从处理少量文档扩展至数千份文档,而成本结构几乎不变。因此,正确对复核进行定价的框架将倾向于推荐一种配置:人工团队专注最高严重性决策,而代理承担工作量与人工固定团队在经济上无法承载的波动性。
原始摘录
Human review capacity is slow to adjust in either direction. It is added one hire at a time, requires months of training and accumulated institutional knowledge, and is paid for in quiet periods as well as busy ones. Agent capacity is elastic, scaling from a handful of documents to many thousands without a corresponding change in cost structure. A framework that prices review correctly will therefore tend to recommend a human team aimed at the highest-severity decisions, with the agent absorbing the volume and the variance that a fixed team cannot economically carry.
上下文
另一项特性具有普适性。
原始上下文
One further property generalizes.