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Jim Swanson Mar 14, 2025
Workflow-native AI integration Read evidence ↗ IN CONTEXT AI adoption 1 viewpoints
01 Workflow-native AI integration Jim Swanson 2025-03-14 Equal sectors are reading positions, not rankings.
01 Workflow-native AI integration Jim Swanson · 2025-03-14 Showing 1–1 of 1 viewpoints · Newest sources first
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Workflow-native AI integration J&J embeds AI tools directly into employee workflows—for example, integrating AI into CRM platforms so sales representatives can access provider-specific insights, and into drug safety workflows to improve case identification and resolution.
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Jim Swanson · Mar 14, 2025
Gen AI Present and Future: A Conversation with Jim Swanson, CIO at Johnson & Johnson | Greylock Original excerpt
Third, we’re placing a heavy emphasis on embedding AI tools directly into employees’ workflows. For our sales representative, these capabilities are integrated directly into their CRM platform. When a representative prepares for a visit with a provider, they can get information on the kinds of patients the provider usually sees, the interactions we’ve had with them previously, the types of advances or insights they might want to know about, the channel the provider prefers to be engaged on, etc. Similarly, with our drug safety teams, we have embedded these tools into their workflows so they can better identify and resolve cases. Source & context
Publication dates describe the sources, not changes in belief.