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Abhinay Kathuria
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Zendesk reports fewer wrong decisions and faster processing
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Zendesk reports fewer wrong decisions and faster processing
In a customer testimonial published by Anthropic, Zendesk’s Abhinay Kathuria says Sonnet 5.5 made fewer wrong decisions on hundreds of support use cases and processed tickets 20% faster than the Claude models Zendesk was using at the time.
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Supporting evidence
Customer testimonials published by Anthropic for Claude Sonnet 5.5
Original excerpt
“We fed Claude Sonnet 5.5 hundreds of real support use cases across replies and escalation requests. It made fewer wrong decisions and resolved tickets faster than the Claude models we use in production today. Tickets were processed 20% faster, getting our customers the help they need without the wait.”
Publication dates describe the sources, not changes in belief.